{"id":2469,"date":"2021-12-29T16:09:14","date_gmt":"2021-12-29T15:09:14","guid":{"rendered":"https:\/\/www.contrammobilita.it\/?page_id=2469"},"modified":"2023-11-13T10:39:15","modified_gmt":"2023-11-13T09:39:15","slug":"segnalazioni-e-reclami","status":"publish","type":"page","link":"https:\/\/www.contrammobilita.it\/index.php\/segnalazioni-e-reclami\/","title":{"rendered":"SEGNALAZIONI E RECLAMI"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 hundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-overflow:visible;--awb-padding-right:30px;--awb-padding-left:30px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_2 1_2 fusion-one-half fusion-column-first\" style=\"--awb-padding-top:15PX;--awb-padding-right:15PX;--awb-padding-bottom:15PX;--awb-padding-left:15PX;--awb-bg-position:center center;--awb-bg-size:cover;width:48%; margin-right: 4%;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-column-content-centered\"><div class=\"fusion-column-content\"><div class=\"fusion-text fusion-text-1\"><p>\u00c8 diritto degli utenti inviare all\u2019Azienda comunicazioni, segnalazioni, istanze e suggerimenti.\u00a0Le segnalazioni possono essere fatte secondo diverse modalit\u00e0:<\/p>\n<ul>\n<li>posta elettronica: info@contrammobilita.it<\/li>\n<li>lettera firmata indirizzata a:<br \/>\nCONTRAM MOBILITA&#8217; S. c.p.a.\u00a0 \u2013 Via Le Mosse n. 19\/21 \u2013 62032 Camerino Macerata (MC)<\/li>\n<li>segnalazione telefonica: 0737 616846 &#8211;<\/li>\n<li>segnalazione via fax: 0737 631448 &#8211;<\/li>\n<\/ul>\n<p>Contram d\u00e0 la possibilit\u00e0 ai suoi utenti di inoltrare segnalazioni e reclami\u00a0<strong>direttamente on line<\/strong>, compilando il <a href=\"https:\/\/www.contrammobilita.it\/wp-content\/uploads\/2022\/01\/Modulo-di-reclamo-per-lutenzaCM.pdf\"><strong>Form<\/strong><\/a> per l\u2019utenza da inviare con le modalit\u00e0 sopra elencate, o con il Form automatico sottostante; la vostra richiesta sar\u00e0 evasa quanto prima.; la vostra richiesta sar\u00e0 evasa quanto prima. L\u2019utente deve fornire le proprie generalit\u00e0 e l\u2019 indirizzo per permettere all\u2019Azienda di inviare una risposta. L\u2019Ufficio addetto alle segnalazioni esterne (la cui attivit\u00e0 \u00e8 regolamentata da apposita procedura) curer\u00e0 la gestione delle segnalazioni e dei reclami.<\/p>\n<p>In\u00a0caso di reclamo, l\u2019Azienda espleter\u00e0 un\u2019indagine completa ed imparziale per accertare i motivi del disservizio e\/o delle anomalie segnalate, individuare eventuali responsabilit\u00e0 interne o esterne all\u2019Azienda e fornire esauriente risposta sui motivi del reclamo.\u00a0A tal fine l\u2019Azienda proceder\u00e0 anche, se opportuno, a contattare l\u2019utente direttamente (o in via telefonica) per eventuali approfondimenti.<\/p>\n<p>L\u2019Azienda si impegna ad evadere tempestivamente ciascuna richiesta scritta,\u00a0comunque entro un periodo di tempo non superiore a trenta giorni dalla data di protocollo dell\u2019istanza.<\/p>\n<p>In tale risposta l\u2019Azienda riferir\u00e0 sugli accertamenti compiuti indicando altres\u00ec, i termini entro i quali, se non gi\u00e0 fatto, si provveder\u00e0 alla rimozione delle irregolarit\u00e0 riscontrate e\/o al ristoro del pregiudizio arrecato ai sensi di quanto stabilito dalla responsabilit\u00e0; al riguardo, in ambito Aziendale saranno attivate adeguate strutture e procedure di conciliazione.<\/p>\n<p>Il processo di risposta ai reclami fa parte del sistema di gestione per la qualit\u00e0 secondo gli standard UNI EN ISO 9001 (edizione 2008) ed \u00e8 periodicamente sottoposto a verifica.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_2 1_2 fusion-one-half fusion-column-last\" style=\"--awb-padding-top:15PX;--awb-padding-right:15PX;--awb-padding-bottom:15PX;--awb-padding-left:15PX;--awb-bg-position:center center;--awb-bg-size:cover;width:48%;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-column-content-centered\"><div class=\"fusion-column-content\"><div class=\"fusion-text fusion-text-2\"><p>Users have the right to send communications, reports, requests and suggestions to the Company. Reports can be made in different ways:<\/p>\n<ul>\n<li>email report:\u00a0 info@contrammobilita.it<\/li>\n<li>signed letter addressed to: CONTRAM MOBILITA&#8217; S. c.p.a.\u00a0 \u2013 Via Le Mosse n. 19\/21 \u2013 62032 Camerino Macerata (MC)<\/li>\n<li>telephone report: 0737 616846 &#8211;<\/li>\n<li>fax report: 0737 631448 &#8211;<\/li>\n<\/ul>\n<p>Contram gives its users the opportunity to submit reports and complaints directly online, with the <a href=\"https:\/\/www.contrammobilita.it\/wp-content\/uploads\/2022\/01\/User-Complaint-Form_engCM.pdf\"><strong>User Complaint Form \u00a0<\/strong><\/a>to be sent as listed above, or with the authomatic Users Complaint Form below; your request will be processed as soon as possible. Users must provide their personal details and address to allow the Company to send a reply. The external reporting office (whose activity is regulated by a specific procedure) will handle the management of reports and complaints.<\/p>\n<p>In case of a complaint, the Company will carry out a complete and impartial investigation to evaluate the reasons for the inefficiency and \/ or anomalies reported, identify any internal or external responsibilities to the Company and provide a comprehensive response on the reasons for the complaint. To this end, the Company will also, if appropriate, contact the user directly (or by telephone) for any further information.<\/p>\n<p>The Company will promptly undertake each written request maximum within a period of time not exceeding thirty days from the date of the complaint\u2019s protocol.<\/p>\n<p>In the reply, the Company will report on the investigations made, also indicating the terms within which, if not already done, it will remove the irregularities found and \/ or restore the damage caused pursuant to the provisions of the liability; in this regard, adequate conciliation structures and procedures will be activated within the Company.<\/p>\n<p>The complaint response process is part of the quality management system according to UNI EN ISO 9001 (2008 edition) and is periodically checked.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_2 1_2 fusion-one-half fusion-column-first\" style=\"--awb-padding-top:15PX;--awb-padding-right:15PX;--awb-padding-bottom:15PX;--awb-padding-left:15PX;--awb-bg-position:center center;--awb-bg-size:cover;width:48%; margin-right: 4%;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-column-content-centered\"><div class=\"fusion-column-content\"><div class=\"fusion-text fusion-text-3\"><p><strong>USERS COMPLAINT FORM<\/strong><\/p>\n<\/div><div class=\"fusion-text fusion-text-4\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f55-o1\" lang=\"it-IT\" dir=\"ltr\" data-wpcf7-id=\"55\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/index.php\/wp-json\/wp\/v2\/pages\/2469#wpcf7-f55-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Modulo di contatto\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"55\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"it_IT\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f55-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Nome (Richiesto)\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"e-Mail (Richiesto)\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-subject\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"Oggetto\" value=\"\" type=\"text\" name=\"your-subject\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" placeholder=\"Inserisci il tuo messaggio\" name=\"your-message\"><\/textarea><\/span>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Invia\" \/>\n<\/p><div class=\"fusion-alert alert custom alert-custom fusion-alert-center wpcf7-response-output awb-alert-native-link-color alert-dismissable awb-alert-close-boxed\" style=\"--awb-border-size:1px;--awb-border-top-left-radius:0px;--awb-border-top-right-radius:0px;--awb-border-bottom-left-radius:0px;--awb-border-bottom-right-radius:0px;\" role=\"alert\"><div class=\"fusion-alert-content-wrapper\"><span class=\"fusion-alert-content\"><\/span><\/div><button type=\"button\" class=\"close toggle-alert\" data-dismiss=\"alert\" aria-label=\"Close\">&times;<\/button><\/div>\n<\/form>\n<\/div>\n\n<\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"footnotes":""},"class_list":["post-2469","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - 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